It is important to know however that floors will only get counted if the change in elevation is at least 10 feet and the ascent is uninterrupted.
Fitbit charge 2 wont count floors.
I had this problem too.
I used to own the fitbit charge hr until i busted it.
Fitbit detects elevation change by change in barometric pressure.
Solved charge2 stopped counting floors fitbit community solved charge 2 not recording stairs fitbit community solved my fitbit charge 2 won t count stairs community solved charge2 stopped counting floors fitbit community.
Occasionally it will give me 1 or 2 but nothing has worked from other posts i ve read.
I have tried restarting it numerous times but my fitbit still won t count floors.
Fitbit devices that count floors have an altimeter sensor that can detect when you re going up or down in elevation.
Whats people lookup in this blog.
Press and hold the side button on your tracker for four seconds.
I tried everything suggested by this community but the problem solved itself when i accidentally let the battery run completely flat.
I recharged and restarted my charge 2 and it started counting floors again.
Hi stellabella43 i am glad that the floor counting functionality is now restored following a successful restart of your fitbit charge.
I got my fitbit charge 2 on feb 16 2018 and it accurately counted the flights of stairs in my home.
Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation.
For some reasone it wont count how many floors i ve climbed.
To count as a floor it must be at least ten feet elevation change.
In the meantime i switched to the newer fitbit charge hr 2.
You could try raising your arm over your head at the top of stairs to make it look like another foot or so.
It s always shows 0 when i know that i usualy climb about 5 to 7 floors a day.
Three days ago it was intermittent and today it won t count them at all.
Your device registers 1 floor when you climb about 10 feet or 3 meters.
Clip your charge 2 to the charging cable and make sure the cable is plugged into a usb port on your computer.
So i bought the new fitbit charge 2.
Please help trouble shoot.